The Fencing Centre
New Lower Delivery Charges!

Terms & Conditions


  1. Company Information:
 
About Us
Fence Stores Limited aspire to deliver total satisfaction in all our products and services. We appreciate any comments or feedback so please feel free to contact us.
 
Fencing Centre Garden Buildings and The Fencing Centre are both trading names for Fence Stores Limited.
 
Contact Details
Head Office
Fence Stores Limited
Chapel Lane
Parley
Christchurch
Dorset
BH23 6BG

Phone Number: 01202 579539
Company Number: 3162473
VAT Number: 3928 51 326
Email: sales@fencingcentre.co.uk
Accounts: Accounts@fencingcentre.co.uk
 
Introduction
Most of our website can be accessed without the need to register your details, however, to order online will require registration. Alternatively, we can accept orders by telephone and E Mail all of which will require electronic payment (BACS or Credit/Debit card registered to the delivery address) before any delivery attempt is made.
 
Our office opening times vary please check our website for details of opening times for your local site. Opening times of sales sites differ throughout the season. We accept most major credit and debit cards except for American Express.

Whilst we aim to have all branches stocking the same products, descriptions shown on-line may differ from those in store at your local branch. Please call ahead of order if you wish to gain an accurate product description. Possible variances include lengths, species and manufacturer.
All sites are working yards and therefore entry is entirely at your own risk, any damage to vehicles is the responsibility of the driver, and if damage is caused to stock, then this must be paid for.
 
All Quotes received from Fence Stores Limited are only valid whilst stocks last or for 7 days, whichever is soonest. This includes all bespoke quotes. Fence Stores Limited withholds the right to not proceed with a quotation given. 
 
By purchasing from Fence Stores Limited it is assumed that the customer fully agrees to all terms and conditions. If you do not, please contact us in writing before any delivery/collection of any product occurs to cancel your order. If you have ordered a Shed, Building or Bespoke product you will be liable for production costs.
 
  1. Cancellations and Returns Policy:

Orders placed by telephone, or on-line customers have the right to cancel their order within 7 days of delivery. Notice must be provided within the 7 days by durable form, and this can be done by email to sales@fencingcentre.co.uk . You have 30 days from the date of purchase to be eligible for a refund. Refunds will take place within a reasonable amount of time after the goods have been returned and inspected. These cancellation provisions do not apply to any bespoke items produced to the customers own specification, made to measure log cabins, or items purchased direct from one of our sales sites. 
Returns cannot be accepted on the basis of: swelling, shrinking, twisting and colour variations, resulting from the inherent physical properties and peculiarities of wood as a natural material, branches and/or knots; knot holes which have occurred due to variations in weather and temperature (including if they are located at the edges); small drying splits or cracks; and/or any resin pockets that are within the timber.
If a product falls below our expected standard or is faulty, Fence Stores Limited cannot be held responsible for any subsequent works that arises from issues with materials or products supplied.
Please note that in certain cases a 10% re-stocking fee will apply where goods are over ordered. We will not accept returns of postmix and concrete items.
 
  1. Fencing Centre & Fencing Centre Garden Buildings (Self Assembly) Delivery Policy:
 
Delivery charges
Our delivery charges are based on mileage from your local site. Please use the delivery charge calculator at the bottom of our home page on our website to find out how much it will be to your area.
 
Delivery Slots & Times
After you have placed your order, if not already arranged in store or over the phone you will be contacted to arrange a mutually convenient delivery day. Due to several variables, we cannot specify a time for delivery at point of order however if you call your local branch (See website for branch contact details) after noon on the day before delivery, we will be able to provide an approximate time. Be aware that delivery times will vary according to what materials have been ordered, traffic or measures beyond our control.

We endeavour to deliver in stock products Within 2 working days.
Custom Joinery products like bespoke gates/Panels/trellis are normally delivered within 10-20 working days.
Bespoke Sheds and Summerhouses are normally delivered within 4-5 weeks.
Log Cabins are normally delivered within 6-8 weeks. Cabin delivery is free within our regional delivery area.
The regional delivery area is 10 miles from any branch or postcodes BH236BG - BA202GZ - EX100HP - BH236AE - SO402NB - SO418LL if outside of this area, then a charge will apply. We will contact you before any monies are taken to discuss this charge.
In peak season we do our best to stick within the above estimates, but some delays may occur. You will be notified in good time if this applies to your order.


 
Directions Post Codes and Contact Numbers:
All delivery orders require a full address and post code. With Named houses we require detailed directions to the property. We require two contact phone numbers (where possible) on all delivery orders. If we can’t find you or call you, we may have to reschedule your delivery at our next appropriate slot, this may incur an additional delivery charge. (Never the same day).
 
Vehicle Access
We use a combination of 3.5ton, 12ton and 26ton lorries to deliver our goods depending on what has been purchased. Our deliveries are arranged under the understanding that we will be able to gain vehicular access to the delivery address. Please advise us of any vehicle restrictions (tight roads, phone cables over the driveway, high hedgerows / trees that will cause our crane lorry problems, etc…). Failure to inform us of any access issues that lead to a failed delivery will incur a second delivery charge.
 
Vehicle Unloading
All deliveries are front of house kerbside only. Deliveries will be made to a suitable and secure unloading area that should be made available within six metres of the vehicles parked position. If there is no suitable offloading area the customer will be responsible for transporting the products to a safe storage area. We will move products up to six metres, we do not carry products to the rear of properties or through customer’s houses.
 
 
  1. Important Customer Information for Gate Purchase and Hanging:
 
Prior to hanging the gate need to be treated or painted with a product that locks out moisture. If the gate is untreated, it must not come into contact with any moisture prior to treatment.
Some minor distortion and cracking may happen, this is due to climatic change and that timber is a totally natural product. This does not affect the structural integrity of the gate and will not be classed as defective.
When hanging the following must be used; On a pair, two drop bolts, a top and mid slide bolt (brenton bolt), gate stops and a centre slam strip. On a single gate a gate stop and both a bottom and top sliding bolt. Failure to correctly hang the gate using the above recommended fittings can lead to movement in the timber and therefore twist and or drop. Fence Stores Limited will hold no liability for damage caused due to the incorrect hanging and fixing.
When ordering gates 50mm thick over 1.8m or 70mm thick over 2m Fence Stores Limited does not guarantee that no movement will occur and in ordering over said sizes a disclaimer must be signed to confirm that you (the customer) is happy to proceed with purchasing in a size where you have been advised there is a chance that there will be some movement, twisting or drop.
 
 
  1. Currency and tax charges:
 
All payments will be taken in sterling and will be inclusive of VAT at the rate of 20%.
Products supplied to the Channel Islands will be zero rated.
All prices shown are subject to change without prior notification, all goods are quoted or priced where they are subject to availability. The price shown is only valid when that item is in stock.
 
 
  1. Garden Buildings
 
Planning Disclaimer:
We cannot advise on whether you would require planning permission as there are many different rules and factors that may affect what you are permitted to construct in your garden. If you do need planning, or suspect you might, the first thing to do is contact your local authority. Please remember that it is your responsibility to check whether your circumstances require planning permission or building regulations, you can apply to any local authority in England and Wales through the website www.planningportal.co.uk. This site will also show you the planning permission for outbuildings.
 
Payment:
A deposit or full payment for your building can be made at the time of order, if a 10% deposit is paid then full payment is required 2 weeks prior to delivery. Payment can be made via bank transfer stating your Document number as a reference, or you can pay in store via chip and pin. We do not accept card payment over the phone for any amounts over £500.00.
 
Vehicle Unloading for Garden Buildings
All deliveries are front of house kerbside only. Deliveries will be made to a suitable and secure unloading area that should be made available within six metres of the vehicles parked position. If there is no suitable offloading area the customer will be responsible for transporting the products to a safe storage area. We will move products up to six metres, we do not carry products to the rear of properties or through customer’s houses.
Depending on the size of your Log Cabin it will either be delivered the day before or on the day of your fitting with the fitting team. If for any reason it has to be sooner, you will be notified in good time.
Your shed/ summerhouse will be delivered on a 3.5 tonne flatbed truck by our fitters.
 
Bases(cabins):
Cabin bases that are prepared for our cabin fitting teams must be level, flat, square and within a tolerance of no more than 5mm. If bases are not level across the entire span, it may delay the fitting process incurring an additional charge and might lead to an alternative date being booked.
 
Cabin Access:
Please ensure all access is clear, uninterrupted and if you have a pet please make sure the garden is clean of faeces. Our fitting team require power to install cabins and we appreciate access to bathroom facilities.
 
Treatment (sheds):
All our sheds come treated with a light brown solvent-based wood preserving treatment as standard. It has an expected life of 1 year and you will have to retreat the building annually.
 
Treatment (Cabins):
All our Cabins come untreated as standard. You are required to treat your cabin with a suitable exterior paint or stain designed for outdoor white wood protection. Please follow our procedure below:
  • Your cabin must be treated & painted as soon as possible once it has been fitted.
  • Paint the cabin inside and out with a good quality wood preserver.
  • Next apply a good quality paint or stain with a minimum of two coats to the exterior, ensuring all bare wood is covered.
  • All doors, windows and frames need to be treated ALL OVER (This is to ensure that all bare wood behind all frames is protected and covered These also need to be removed one by one to get to the log ends)
  • Ensure you brush a good amount of paint into all corners, joints and knots to seal the building.
  • A bead of silicone must be applied to the glass at the bottom section of each door and windowpane.
  • For extremely exposed areas please use an external decorator’s caulk on the corners of your building and in larger knots, do this prior to your final coat of paint.
 
Cancellations and returns policy:
If you purchased a building over the phone or online, you have the legal right to cancel your order up to 14 calendar days after the day on which you placed the order (with the exception of any made to order items).
 
Snags and callout charges:
We will cover any fitting or manufacturing faults and adjustments to your building for the first 12 months if we have fitted it, after this period there will be a callout charge of £60.00 +vat. For delivery only buildings we will cover any items that have been damaged on delivery or any manufacturer defects.
 
Storm and weather damage:
We are not liable for any adverse weather conditions that may cause damage to your building, this is out of our hands as it is a natural occurrence.
 
  1. Bespoke products:
 
Bespoke Log Cabins
We offer a bespoke log cabin order service to allow you to get the perfect building for you. All bespoke cabin orders require a 10% deposit on point of order (this covers the cost of technical plans to be drawn up for your approval). Once you have approved your plans and signed them off, we require the next 40% of the balance before production begins. The final 50% is required before delivery of the building. All bespoke log cabin deposits are non-refundable due to the individuality of the product ordered.
 
Bespoke Sheds
We offer a bespoke Shed order service to allow you to get the perfect building for you. All bespoke Shed orders require a minimum 10% deposit on point of order. Bespoke sheds will only be ordered once the customer has signed off their drawing confirming the sheds size and style. An average turnaround time is 3-6 weeks from order to delivery. All bespoke Shed deposits are non-refundable due to the individuality of the product ordered.
 
Bespoke Gates
All our bespoke gates require a 50% non-refundable deposit and signed workshop order sheet before it is added to the workshop que. The customer is required to confirm all sizes and style information on the workshop order sheet and sign agreeing that it is what they want. Once the order has gone to the workshop no amendment to the order can be made. All bespoke gate deposits are non-refundable due to the individuality of the product ordered. Any issues or errors with bespoke gates are not covered by a guarantee.
 
Bespoke Panels / Trellis
All our bespoke Panels & Trellis require a 50% non-refundable deposit and signed workshop order sheet before it is added to the workshop que. The customer is required to confirm all sizes and style information on the workshop order sheet and sign agreeing that it is what they want. Once the order has gone to the workshop no amendment to the order can be made.
Materials

Most of our products are manufactured from Timber which is a natural product and so is subject to some movement and cracking. Slight movement and cracking will not be regarded as faulty. If the product is no longer fit for its intended use than we will be more than happy to replace it. Pressure treated products dry to a pale green colour however this colour can vary a lot according to species of timber and weather conditions. Variations in colour are not regarded as being faulty.
 
 
  1. Credit accounts:
 
Fence Stores Limited offer credit account facilities to trade customers. Requirements for a credit account are at least 6 months trading history, an average annual spend of over £6,000 and satisfactory references. Application forms are available on the website and should be emailed to accounts@fencingcentre.co.uk.
 
Invoices and credit notes are sent via email at the time of purchase. Statements showing outstanding invoices and credit notes are sent via email at the end of each month.
 
Payment on credit accounts are 30 days after the end of month. A reminder letter for outstanding amounts due will be sent on the 11th of the following month via email.
 
Credit accounts will go on stop on the 18th of the following month if payment is not received, a letter will be sent via email informing you of this.
 
Credit accounts will be subject to an annual review, this may result in a change to your credit limit. You will be informed of any change via email.