Terms & Conditions

Stable Structures and The Fencing Centre are both trading names for
Fence Stores Ltd.
Chapel Lane
Parley
Christchurch
Dorset
BH23 6BG

01202 579539
01202 579792
Company Number 3162473
VAT Number 3928 51 326

Introduction
Most of our website can be accessed without the need to register your details, however to order online will require registration. Alternatively we can accept orders by telephone, E Mail or Fax. Our normal office opening times are 7am - 5pm Mon to Friday. Opening times of sales sites differ throughout the season. We accept most major credit and debit cards with the exception of American Express.

Delivery Policy
After you have placed your order, you will be contacted to arrange a mutually convenient delivery day. We cannot specify a time for delivery however if you call head office (01202 579539) on the day of delivery, we will be able to provide an approximate time. Any potential problems regarding access should be notified to us prior to delivery on 01202 579539. Delivery times will vary according to what materials have been ordered. General fencing and trellis is normally delivered within 10 working days, joinery products like gates are normally delivered within 15 working days and log Cabins are normally delivered within 6 weeks. Delivery charges are to the front of house only and customers should make their own arrangements to move materials to the rear of the property. Materials requiring crane unloading will be to the road side only. Fence Stores will not be held liable for damage to property if the customer invites us onto their property for the purpose of delivery.

Cancellations and returns policy
Orders placed by telephone, or on-line customers have the right to cancel their order within 7 days of delivery. Notice must be provided within the 7 days by durable form and this can be done either by email to sales@fencingcentre.co.uk or in writing to Returns, Fence Stores Ltd, Chapel Lane, Parley, Christchurch, Dorset, BH23 6BG. You must keep the goods in good condition while they are in your possession. Goods due for return should be ready for collection in the same place they were delivered. Assuming that the goods were as described, and not faulty a refund will take place less any reasonably costs incurred by Fence Stores. Refunds will take place within a reasonable amount of time after the goods have been returned and inspected. These cancellation provisions do not apply to any bespoke items produced to the customers own specification, or items purchased direct from one of our sales sites.

Currency and tax charges
All payments will be taken in sterling and will be inclusive of Vat at the rate of 20%.
Products supplied to the Channel islands will be zero rated.

Materials
The majority of our products are manufactured from Timber which is a natural product and so is subject to some movement and cracking. Slight movement and cracking will not be regarded as faulty, nor will knots and sap resin pockets. If that particular product is no longer fit for its intended use than we will be more than happy to replace it. Pressure treated products dry to a pale green colour however this colour can vary a lot according to species of timber and weather conditions. Variations in colour are not regarded as being faulty.

Cabins
Cabin bases that are not prepared by our fitting teams must be level, flat, square and within a tolerance of no more than 5mm. If bases are not level across the entire span it will delay the fitting process and might lead to an alternative date being booked. Please be aware the full payment of invoices is required prior to delivery. Please ensure all access is clear, and uninterrupted.

All offers and vouchers may exclude some items, these will be stated in-store. Vouchers and/or offers can not be used in conjunction with any other offers.

Nothing in this section affects your statutory rights.

 

Delivery charges

We offer a kerbside delivery service starting from £10.00 for a local delivery. 

If you put your post code into the calculator it will give you the exact delivery charge to your area.

 

The Fencing Centre & Stable Structure Group have been supplying fencing products for 30 years. Now located in Dorset, Somerset, Devon, Hampshire and Oxford you can visit any of our 7 stores or you can buy online.

 

Locations in: Dorset, Somerset, Devon, Hampshire and Oxford